Once an MCD customer, a friend for life...
Our MCD experience was fantastic! From our initial call to Lori to set up our appointment and beyond. Every staff member we came in contact with could not have been more kind and professional. Communication to let us know when to expect each step in the process was made. Calvin is just amazing! He has a great disposition, gives attention to detail and we could not be happier with the product and his installation of the day/night shades!
-K and L F.
We're very pleased with the dual shades installed in the cockpit and day shades on the driver and passenger windows. Calvin measured the windows so installation went smoothly. Calvin, Bill, and Lori were a joy to work with and would highly recommend MCD to all our RV friends. It was worth making the trip from Virginia.
-Fairleigh and Cil S.
We have heard and read so many good things about MCD roller shades. We decided to visit McKinney and have the pleated shades in our coach replaced with their day/night roller shades. We couldn't be happier, what a difference they made blocking the sun and still being able to see outside. Thank you to the friendly staff at MCD and Calvin for his expert installation.
-Mike and Debbie M.
We're very pleased with our American Duo shades installed into the cockpit of our motorhome. All of the processes were explained thoroughly so there were no surprises. Calvin was our installer and he was very precise with the installation and answering any questions we had. Five Stars! Thanks!
-Nancy and Len L.
Our overall visit at MCD was very good! We were so pleased with your product and service. Calvin was very informative, and we appreciate his input. We also thank Lori and Nicole for their support. Lori, please do not lose that million dollar laugh! A plant tour may be something to consider in the future.
We must say that we are totally satisfied with your product. We have had retail stores and only sold superior products as you are doing. That's what makes a company valuable. Now there is installation and fabrication. I don't believe that anyone is totally indispensable but Calvin might be close. We have also worked with many employees and they can make or break a company. He was very professional and thorough. Thanking him for a pleasant experience.
-Doug and Pam W.
MCD Innovations is all quality. When you arrive at MCD, you will notice everyone is friendly and must love their job because it shows on their faces. Now to their product, MCD shades are a quality product in every detail. Next, MCD provides quality installation of their product. We can't say enough good things about Calvin, the installer. Calvin is super knowledgeable, very resourceful, and a pleasure to work with. We highly recommend MCD Innovations.
Calvin is OUTSTANDING!!! The quality and workmanship is beyond what we expected..(not that we thought it was going to be bad...) it is beautiful! Calvin's professionalism and personality made the evolution smooth. We will be back next year to complete the rest of the coach. Thank you!
On Monday January 7, we made a visit to MCD to inquire about day/night screens. We met with Calvin, the installer, he showed us the difference in screens. We were sold. Today, January 9, we returned for measurement. Calvin is very knowledgeable of the materials and explained each item and each step during this meeting. It was a pleasure to meet with Lori, she explained the cost of each item. Today, Calvin installed the screens and did a beautiful job. Keep Calvin, he is on the ball, and so is Lori.
Our shades are simply beautiful and much more elegant than our previous pleated blinds. Their beauty is a result of the precise installation by Calvin who is a perfectionist at heart. We appreciate the guidance from Lori with our order selection and Christina with instructions via our email. Everyone here has been a true blessing. Thank you so much.
Our experience with the MCD Innovations blinds product and installation was stellar. The estimator/installer, Calvin, was pleasant, articulate, speedy, and meticulous in his work. The office staff, likewise, was a pleasure to work with. Our new blinds are beautiful and make our coach a much more pleasant living space. Our thanks to the company for making plant installation available. The trip across country was well worth it.
We enjoyed our stay with you. Everybody we had contact with was friendly and professional. Our expectations were met.
Our experience at MCD was exceptional. The staff is very friendly and the RV parking on site was very convenient. Calvin our installer was very professional and knowledgeable. We would definitely recommend our RV friends to MCD.
-Guy and Margie M.
Love the shades. Calvin was very informative.
Our first visit here: Outstanding Service!! We will continue to recommend you highly. Calvin...what can I say other than he is a true aspect to MCD! Very personable, polite, efficient, and obviously takes great pride in his work. Keep him!! Nicole and Lori in the main office - very valuable and important interface with the public. Thank you.
-Vernon Roger B.
We are ready to pull out and the new shades are working and looking great! Calvin was a joy to work with. He really know his stuff. You don't want to lose a guy like him. Thanks for everything, maybe more shades next year.
We like the product. It makes our coach look more updated. We hope to enjoy these roller shades many years. Everyone we dealt with was very nice and went out of their way to help us. We want to especially thank Calvin for his knowledge and extra care with his ideas and installing our shades.
-Frank and LouAnn W.
Very good experience. Calvin was very efficient and corrected several problems he found while installing new motors for our 10 year old shades.
Calvin was wonderful, thorough, careful and concerned with doing the job correctly. Very nice to deal with all the way through the job. Very happy with our experience.
-Mr. and Mrs. Walter S.
Great to work with all! Calvin did an excellent installation! Thank you so much!!
-Jan and Richard H.
All I can say is great service and the staff is exceptional! Thanks Calvin for doing such a great job installing the complete cockpit. Thank you Lori and Nicole for being so great to my dog Ginger and me. Thank you.
We really enjoyed our stay at McKinney, TX. Our new shades are great. We noticed immediately the difference in heat coming off our windows. The installation crew was courteous and conscientious. They took care with us and we noticed how caring they were with other customers.
Company accommodated us since we were delayed on our trip to MCD. Measured windows immediately and put into production. Office staff and Calvin are very helpful. Highly recommend MCD.
MCD are good people to do business with. We came in on Sunday - hooked into their 50 amp power, Monday morning Calvin came out and measured. About a half hour later we had our invoice that we thought was real reasonable. Wednesday morning Calvin came out to install, took about 3 hours for entire Motorhome except windshield shade. Everyone we came in contact with was very nice and hospitable. We highly recommend MCD. Shades are very nice and high quality.
-Charles and Carolyn B.
We just finished our install and we could not have had a better experience! MCD employees were professional and easy to work with. Calvin, our installer was exceptional. We love our new shades and they freshen up the interior of our coach. We look forward to many years in using them.
-Randy and Karen C.
The organization, professionalism, quality of work ethics and product from MCD and their employees was impressive! The care and time spent by Lori in Customer Service and Calvin's installation of our motor home shades were greatly appreciated. I consider MCD (most customer detailed) a top-notch company with high standards. I would recommend MCD highly! We LOVE our shades!
Everyone we have dealt with has been pleasant, outgoing and efficient. We had our most contact with Calvin. He measured and installed our shades. He also educated us on their care and maintenance. We were pleasantly surprised that our shades were ready for installation early. Great experience! Thank you to everyone involved, those we met and those we didn't.
-Bill and Carolyn P.
We are returning customers as you have a very good product. Your installation tech, Calvin was/is very knowledgeable and willing to go the extra steps to ensure the customer is 100% satisfied. All employees we dealt with always put the customer first.
We are so pleased with this whole company. We love our new shades and really appreciate the excellence of MCD Innovations. Calvin was fantastic and so knowledgeable and Lori is so friendly and customer oriented and does what she says she will do. She is a pleasure to be around. We will recommend you to all our friends. Nicole was more than helpful, cheerful and helped us find places to eat. Loved everyone.
We had a great experience at MCD. Every individual we had the opportunity to meet during our stay provided the utmost in customer care. Their professional attitude and ability was always present. We asked the factory staff to provide the material and installation of an upgraded windshield shade. At their current pricing level. We are full-timers and found their offer for a power only site for our coach and no issue for us to stay on board was very welcoming. A big thank you to all - especially Nicole, Lori, Calvin, Andrew, and Tremaine. Job well done. Great job A - Z.
Nicole Smith in customer service was very nice she took time to email me pictures of the parts and had them shipped out same day. Best customer service I have had in a long time. Thank you MCD.
-Dustin B. (Facebook Review)
Calvin is a great installer - if the blinds were not perfectly installed he was not satisfied and made adjustments until the fit was perfect. Lori was very friendly and provided a bag full of maps and brochures describing local points of interest.
We enjoyed our stay here very much! Everyone has been so nice. We are so thrilled with our new window shades, and having Calvin work for your company is an asset. He is so efficient and so darn polite. Enjoyed being around him each day. Thank you so much for the good work!
We wanted to change the blinds in our toyhauler. Since we are going to be in Dallas this summer, we debated waiting and having them done at MCD, but finally decided to give self-installation a try. Thought we would try the living area first and if that worked OK, we would do the rest. Wow! That was easy! Followed the measuring instructions on the website exactly, filled out the order form and sent it in. Got a phone call in a couple of days to verify the measurements and in no time the blinds were delivered to our front door. The installation was one of the easiest things I've ever done. In the Raptor, the valances are held on with 4 screws. The old blinds came off with the valances. Removed them, installed the MCD brackets, and snapped in the blinds. They fit perfectly! Four screws each to reinstall the valances and the job was finished. It could not have been any easier and I'm about to submit the order for the rest of the blinds in the toyhauler. I imagine it might be a little more complicated for a motorcoach windshield or the powered models, but my installation was super simple. Makes me wonder why we waited so long! Go for it!
We could not have been happier with the work done at MCD. Everyone was kind and helpful. I believe we will be happy with the shades, but the best part of the process was Calvin!! His people skills are amazing. You need to give that man a raise! Thank you again for your service.
-Suzanne & Danny R.
Thank you MCD for your hospitality. We had four MCD shades installed previously. One of them was unfortunately damaged and we were so pleased when you offered to repair it. We love the shades so we're happy to complete the job. Your staff was so polite, personable and professional, we received helpful information. The job was completed in a timely manner. Your accomodations for the week were wonderful and thank you for a job well done.
-Jennifer & May K.
Thank you, Lori for seeing us through the process. Your friendliness and efficiency made for a great experience. Calvin - we could write a book on how great it was to work with you. Your knowledge of your product and willingness to share that knowledge made us appreciate MCD all the more.
-Ray & Pam H.
What a great experience! Everyone was so nice! Very happy with our experience and our new shades! A big thank you especially to Calvin, Tremaine, and Lori.
-Larry & Deb A.
Thanks for all your help and professionalism. Calvin was as good as all the other reviews have said. Very knowledgeable and courteous.
-Clayton & Caroll F.
Thank you again MCD for a wonderful job with our new shades. This is our fourth trip to MCD with three different coaches as you have always done an excellent job. Calvin has always done great work on our coaches. Please thank him for us.
-Jim & Trisha H.
We highly recommend MCD Shades! It really makes a difference in the winter and the summer temperatures! We wish we had added the shades to our coach 10 years ago. Thank you very much!
-Cindy & John H.
We found that the staff was very friendly and helpful. MCD delivered the shades on time. We did the installation ourselves and they provided mounting materials in advance and gave us useful hints about the installation process. Being able to live in our coach was a definite plus.
My wife and I are very pleased with your product and services. Staying at your facility was enjoyable and practical. We enjoyed getting to know the other RV'ers and our interactions with your employees were very positive. Both Tremaine and Calvin did a great job preparing us for the work we had done. The end result meets all our expectations. Calvin is a skilled craftsman. Thanks for everything.
Everyone was wonderful. So friendly, and easy to work with. Calvin, our installer, was great, experienced, knew what he was doing. He asks questions and was so respectful. He did a great job. A+ for the work and staff.
-Janet & Mike M.
ALL of the reviews about Calvin are true. Strong work-ethic, conscientious and top-notch technical skills. Takes pride in his work product. Self-motivated, good communication skills, personable, and dedicated. During our repair, Calvin identified two other shades that weren’t rolling correctly and took them into the shop to be fixed - demonstrated to me that Calvin takes real pride in his work – he wanted us the leave happy and wasn’t willing to do “good-enough” work. His demeanor made both my wife and me comfortable. When we drove away I looked at my wife and said, “Was it worth the 400-mile detour?” She said, “no-brainer.” Motivated employees like Calvin means MCD must have a strong culture. Calvin is high quality.
From the time of our arrival until the job was complete we received step by step information on exactly what would be happening. Totally professional operation with totally professional people. Special thanks to Calvin for the consideration he paid us and our camper. The job was well done!
-Pat & Larry T.
Everyone was excellent. I have talked with Nicole and Lori multiple times and was looking forward to meeting them. Calvin is very customer service driven and did an excellent job explaining and making sure I was 100% in agreement.
MCD is a well organized, professional outfit providing a high-quality product that truly enhances the RVing experience. Everyone at MCD seems geared to doing the best they can to deliver service and satisfaction. We thoroughly enjoyed the people, the service, and the product. This is truly a five-star company. Special kudos go to Calvin, Nicole, Lori, and Tremaine.
Dear MCD Innovations - We arrived about 3:00 pm on August 23rd. We spoke to a very very nice lady who took down basic information. Then, to our surprise, a technician named Calvin came to our motorhome. He was extremely nice and proved that he knows the blinds inside and out. He fixed our front big blind in 15 minutes wow!!! Then he popped out our dinette blinds and detected the problem instantly! He repaired it and replaced it. Lastly, he gave my wife and I a very good "instruction" on how to adjust the blinds. Calvin is an asset to your company. The lady at the desk (Nicole) is also very friendly and helpful. We could not have had better service! We will pass on this GREAT service to all of our camping club.
-Francis & Tony S.
We had a wonderful experience today at MCD! We bought a new class B Motorhome three months ago and we had a minor issue with our shades. We stopped by to "idea shop" and Tremaine and Calvin solved our problem within a few hours. They went out of their way to make sure MCD lived up to its excellent reputation. Best service we've ever experienced! Thank you!!
-Mary & Don W.
The accommodations and welcome package were wonderful. We took the time to go to several places recommended. The explanation of the process and the measuring, choosing the fabric and finalizing the design was easy and actually fun. The Installation went smoothly and the installers answered our questions and explained things as they progressed through the process, two very professional guys. This was overall a GREAT experience and would recommend to everyone. We traveled from California and it was worth it.
-Maureen & Alan L.
The motors and new window roller shades are installed and programmed. They are all working beautifully. I was able to salvage two of the motors and reprogram them for the smaller shades on the door and passenger side window. The new windshield Duo Roller Shades is a perfect match other than it is new in color where the others are nine years old. I cleaned them all up and we are good to go. I cannot thank you enough for your patience with me as a new Motorhome owner and DIYer. You delivered excellent customer service and John and I are extremely grateful.
-Anita & John M.
I finally got time to install our new MCD Shade in our travel trailer yesterday. It looked great and works so much easier than the old pleated shade that was in our travel trailer. It was easy to install, came packaged very good to prevent damage. Thank you again for your shades I know we are going to enjoy it for years to come.
We like the quality of the blinds and the way that the shades work so well. We came for a repair of a large blind but were very pleased to also place an order for 6 more blinds to be measured and installed over a two day period. Yusef was great to work with and did a very thorough job. His questions about how we wanted the shades to be made were highly useful in getting the right shades made.
-Jean & Steve A.
I just want to tell you all how very thrilled we are with the shades. We are on our first outing with them, today it is 95 degrees outside and bright sunshine in a treeless campground. I have the MCD shades pulled down and the inside of the coach is at a very comfortable temperature. We are just so impressed and happy with the quality of the shades.
-Dave & Ann O.
Amazing company and amazing product! This is our second year coming here - last year you installed shades in the front end of our motorhome and this year you did the bedroom and bathroom. We love the new shades and your customer service is fantastic! The installers were courteous, kind, professional and did an amazing job.
-Judy & Bob P.
Thank you so much for creating our new Window Shades! They are great! Awesome customer service. Special thanks to Lori, Nicole, Calvin, and Yusef! Being able to stay in our RV onsite was a super bonus. The bag of things to do locally was helpful and a very nice touch.
What a great experience! It starts by being greeted by Nicole in the reception area and being told the procedures. Next Tremaine came to our coach and showed samples of colors and answered our questions. Calvin and Yusuf were very professional and meticulous while measuring and installing the shades. We are thrilled with the results! Lori, who did the estimate, was also very professional and pleasant. We will definitely recommend MCD to our friends!
-Rusty & Nancy M.
This was my second time doing business with MCD and just like the first time, everything was perfect!!! Thank you for another great, professional experience. The American Duo shades make all the difference in the world in the appearance of my fifth wheel trailer. I'm thinking everyone should have them. Just saying lol.
Calvin was excellent! Very professional in his work. He made our shades look like they came from the RV manufacturer, we could not be more pleased. Also, Tremaine was instrumental in a change we made to our shade order, and now the roller shades work fantastically well. Thank you very much. May the 4th be with you.
-Judd & Kathleen J.
We came in on Saturday and they measured on Monday and explained what they could and would do. Tremaine spent time with us and told us how they make MCD shades and stories about him fishing at the geese and duck pond. Calvin introduced himself and kept us informed about the shades. After the morning rain shower, Calvin came after lunch and installed all of the shades. The whole crew that we met was very friendly and professional.
-Wayne & Carol R.
Both the men we worked with were great. Calvin was a pure delight! Calvin goes above and beyond to ensure the customer is satisfied with the MCD Day/Night Shades and the installation. Lori was a great help in deciding what we needed and setting the appointment and campsite.
-Donald R. F.
Calvin is extremely knowledgeable and has a great personality. Wonderful service, we are just disappointed our coach was not designed for the windshield blinds. Calvin explained what our options were and we decided to do the windshield blinds. We love our side window shades.
-Henry & Marianne S.
We appreciated the bag with all the information in it of things to do, things to see and where to shop. Everyone we came in contact with was very courteous, helpful and answered all our questions. Calvin did an excellent job installing and explaining how to use the shades. He is a very good representative of your company. The is that we didn't like the hail on Sunday night.
-Mark & Peggy N.
The staff is very friendly and courteous. Only comment when there are 6-8 parties needing service, to give an idea of when shades might be installed in the unit i.e. first or last on the list. That way people could choose to be home when you are doing the installation or have the freedom to be gone for the day knowing that the work wouldn't be done that day. That would also be helpful for making accommodations when leaving. The eating places around MCD are very nice too.
From the first phone call to MCD inquiring about shades and the completion of the installation all of the staff were friendly and helpful. The receptionist was very prompt and detailed with all calls and emails to set up our appointment. Calvin, who installed the shades, was very detailed and his attention to detail is what makes you comfortable with both the product and the service you are buying. Calvin is very personable and works to engage the clients in the process, and this along with his craftsmanship, gives us great confidence in MCD. Calvin is a true asset to their company.
-Eddie & Kathy C.
Excellent work! I am very pleased with the quality of the product as well as the quality of the installation. I will most certainly recommend MCD for their easy plan to install window shades. Thanks!
Calvin was awesome. He did a great job on our shade. He knows his job and explained every step. You should be proud to have him working for you.
-Bob & Cheryl R.
We received the shades on Wednesday which was great and I installed them today. They work and look perfect in our Georgetown! So much so I am going to send you another order for a small window in the bedroom that, at first, I wasn't going to replace, but now I want to. I will fill out the order sheet and send you a separate email with that. Thanks and I hope you had a nice Thanksgiving.
Thank you for the excellent services. We're thrilled to have our front blind functioning properly again. We very much appreciate being able to camp on your property. All the literature on Texas and especially McKinney was wonderful to receive and we thoroughly enjoyed exploring the area. Many thanks for your friendly, knowledgeable and efficient staff, especially Calvin!
Very professional from our first visit until the job was done. They take pride in the products they sell and made sure we knew the area while we stayed here. MCD took great care of our coach while they did the installation. After the install, they spent as much time as needed to explain the workings of the shades. Thank you All!
-Gerald & Shirley G.
We came here because of all the great reviews. The MCD shades are great. All of your staff is very friendly and helpful. From the time they came out to measure and install, they were right there to answer our questions. Calvin went above and beyond when he installed our front shades, it took someone who knew what they were doing to get the job done. Calvin was very particular that it was done correctly. Thanks Calvin for your extra time.
-Ian & Sallonne E.
I don’t typically write reviews of purchased products, but this time I felt the need. The American Duo® Day/Night shades that we purchased and installed on our fifth wheel have totally changed its look and feel. We installed them ourselves in one afternoon and have been enjoying them for three months now. Getting rid of the accordion fold OEM shades, and replacing them with the MCD Day/Night shades is the best thing we have done to improve our enjoyment of living full time in our RV. Great Product!
To say the least, we, my wife and I, are exceptionally and pleasantly pleased with our encounter with your company, MCD. We find no fault whatsoever with any of your personnel, in fact, their courtesy and friendliness dispelled any worries we may have had at the inception of this process. The professional and business-like manner of your employees is a step and a half above what we could possibly hope for. Special mention goes to the superb job your installer, Calvin, which demands a commendation for excellence. Extraordinary fellow.
-Ray & Lynne W.
Thanks so much! Great company service, people that answer the phone, don't put you on hold, are knowledgeable, get back to you when they say they will, care about the customer, and speak English. What a forgotten concept! Good for MCD!!!
Calvin is wonderful very polite, professional & on time. He knows what he's doing, and listens well to the customer's needs. The receptionist is pleasant and gives the company a good first impression. We would suggest a tighter schedule . . . measure on Monday, make on Tuesday, install on a particular date, and would like a better estimate of labor costs up front. Good experience! We are here is because of a good referral from our friends!
-Claire & Steve R.
MCD's customer service is exceptional. It starts with the detailed email which fully informs the customer of what to expect and what to do. It continues with a welcome package of literature to inform the customer of options to fill their time during their visit. Calvin, the installer, was very knowledgeable about the product & options, measured and installed the finished blinds sooner than expected.
Hello, all! I wanted to thank everyone for their help. The front desk especially Lori. What can I say about Calvin ... as he said we received the total "Calvin Experience" only if you could clone him. The service was excellent. We have been to many RV service center but your organization excelled. We will be making a return trip at some point towards the end of the summer and we will call to make an appointment. We all missed the gap at the driver side window ... hopefully, Calvin can make us a designer block. Also, the driver side main solar shield over the coach looks like it was pulled when they attached the strip at the bottom. Thank you again and we will be in touch.
We are very satisfied with the installation process you have in place from the RV camping option at the factory, to the efficient reservation procedures, to the very organized steps for the install. Calvin was our shades installer and did the actual measuring and installation. We give him highest marks for representing MCD Innovations. He was courteous, knowledgeable and reliable. We appreciate a job well done, and on time. The packet of MCD and local information that is given at check-in was very good. We are looking forward to enjoying our shades for many years to come. A special thank you to Joy and Tremaine as well for keeping things moving.
-Dan & Lori P.
With all my dealings with contractors and people that do installations, MCD is the best organization I have had the pleasure of dealing with. The organizations you have from Joy at your front desk and the other ladies you have working there. They know everything I needed to know and do. Tremaine and Calvin were excellent at their jobs. With all the RV's that came in later in the week Calvin was so well prepared for this work. I would recommend MCD to all of my RV friends.
Installer/Technician Calvin is excellent! He is a great "face" for your company, wonderful customer service skills, very polite, always worked hard and fast, running between the building and the coaches. We can't imagine what happens if he had a helper. Another coach (or two) had to have shades redone/tweaked so our work didn't start until Friday morning.
Beginning with the first contact with Joy she was excellent in describing the MCD shades. She promptly scheduled our installation on the schedule. Tremaine was also a pleasure as he did an impressive presentation as he accommodated us on a production line tour. Calvin, our installation technician was at our RV door Ahead of schedule. He was quick and informative. Thanks to all of you!
-Jim & Ruth D.
Wow! We are very happy with our whole experience with MCD. Our site is nice and the staff has treated us with professionalism and friendliness. They answered all of our questions about the blinds and we will definitely recommend MCD to all RV'ers we meet and at all the rallies we attend. I LOVE the color and the ease of use. PERFECT! When we were at Tiffin we were not happy with their blinds and the tech told us about your company. So glad we listened to him!
-Mary & Lou H.
Overall experience was excellent. All the staff was courteous and addressed any issues quickly. The installation experience took less time than expected, the techs worked fast and efficiently. The new MCD shade system is much easier to work with than our old ones. Good WIFI too! Helped make our stay nicer. You had a good area with grass to walk our dogs which we appreciated.
-Doug & Sandy M.
I had MCD shades put in my 2005 Allegro Bus in all windows except the bathroom. Measured on Monday and all installed on Thursday. Very surprised and satisfied. We had no custom cab work done in the cockpit. People are very nice and Caleb did a great install. Thank you.
MCD delivered the best product and service we have ever experienced. The staff was very helpful and friendly. The installation was the most particular and professional of any we have encountered in our RV career. Thank you for your warm welcome and the hospitality. We were very pleased with the product and the installation. Wish you the best.
-T.J. & Pat M.
We were impressed by the organization and efficiency of the process. We were even assigned a specific parking place. Tremaine met with us on Monday morning, explaining the choices we needed to make and answering our questions. Calvin followed to measure our nine windows and 48 hours later, returned for the install. All staff members were courteous and friendly, we loved the welcome kit. Enjoyed walking in two parks, toured Chestnut Square and ate delicious BBQ at Hutchins.
-Holly & Norm R.
You not only strive for but have exhibited excellent customer service. Everyone, we have come into contact with has been extremely professional, helpful, and courteous. We’d like to especially point out three people who are the epitome of excellent customer service. Jim Grich was very helpful on the phone last fall, helping to diagnose a problem. He also came out to our coach at 8:30 pm on Sunday 3/2 in very adverse conditions to help us park in tight confines, this after I had driven 11 ½ hours straight in intense horrendous conditions. Wow, was his helpfulness appreciated!
Peggy Grich provided additional info on the phone last week to assist in our travels. She made the check-in at 3/3 pleasant and assisted us with special accommodation since our water system was frozen. Caleb was an excellent and extremely courteous installer and kept us well informed of the status in every step of the process. All kept us well-informed, including road and weather conditions. This has been the best customer service experience that I’ve had in the RV industry. Thanks also for allowing us to stay for an additional night to preclude driving into adverse weather again. All of our expectations were exceeded! We’d like to nominate all three mentioned for employee of the month, year, etc. Gratefully,
-Harry & Sandy H.
Your staff and technicians are all great and so easy to deal with. The installers listened to what we wanted and made sure that we were happy. They did a wonderful job and are so professional. You also connected us with a carpenter to have everything completely finished off. We thank you!
-Bud & Betty K.
Install techs were Caleb and Calvin. Very presentable young men. Very polite. Knew their job and how to make things work. They did an excellent installation. We appreciate the campsite and really appreciate getting everything done a day early. Fantastic! MCD shades are the best and we recommend them to everyone wanting new blinds. Thank you!
-Ron & Brigid G.
Disappointed the windshield shade could not be done without a return trip. I think measurements and the person who does modifications to the windshield cabinetry should start with first come, first served according to when reservations were made. Other than the above comment, everyone associated with the company that we had contact with was super nice and accommodating. (Calvin, Caleb, Tremaine, Joy, Peggy & Jim.) Super happy with product and installation. Thanks
I just wanted to contact you to let you know that the shades we ordered for our motorhome arrived as promised last Friday, December 13th. They were delivered to the RV Park in the morning and by 2:30 pm in the afternoon I had finished installing all seven shades. The process was very easy with the most difficult part being the taking down and removing of the valances and old pleated shades. We are so happy with these shades as they look wonderful and work exceptionally well. We now plan on getting powered shades for the cockpit area when we get to a location where we are near an authorized dealer. Thanks for supplying a high-quality product that works easily and without the worry of having to re-string and repair every now and then. Thanks again
-Ron & Carole S.
Full-Timers from Washington State
Saw the MCD shades in an RV about two weeks ago. Googled to find out more info and had to stop since were driving through. Placed an order.m Yeah! Our experience at MCD was nothing more than top notch. Those we dealt with/had contact with (from the receptionist to the sales rep to the installing crew) were very friendly, polite, helpful and they were respectful and professional. The quality and workmanship of the shades are excellent. We love them, and as Peggy said, “they let the outside in.” We enjoyed our stay and we appreciate all that was done to accommodate our needs as we are a happy customer. Thank you MCD!
-Kelly & Cindy M.
We want you to know how much we appreciate all you have done for us. Your staff was extremely courteous and helpful during our stay and we want to thank Joy for making arrangements that allowed for our extended stay. Tremaine and Caleb were a joy to work with. They were very professional and efficient. We’ll be highly recommending MCD to everyone we meet. Your staff has made our experience very enjoyable. Also thanks to Jim and Peggy for their trust in us LOL!
-Jerry & Carol H.
We really appreciate the friendliness of Peggy and Joy. The workers who measured were so courteous and explained what they would be doing as well. We also appreciated the welcome packet. All employees were humble, courteous, and soft-spoken. Especially appreciated how calls were switched from Joy, receptionist, while she served us, to another employee. Caleb is excellent with customer service!
A pleasure working with Caleb this morning. He works in a most professional manner, very polite and friendly to be around. He worked very well alone today and was equally impressive last time when we were here and he worked with Tremaine. In January he was in training and showed his ability to learn quickly and already had a lot of background experience. We would consider him a real asset to your company.
-Richard & Rosalee H.
I have been using your website for the last couple of months for support with my MCD shades. I saw your customer comment section and wanted to add my own and didn’t see how to do that. So, I’m hoping you can post my comments or use them for internal training if necessary.
I didn’t know much about MCD shades until I bought my current coach used last year. I didn’t have any issues with my shades until this spring and was scared what it was going to cost to have them fixed. I had 2 main issues, and Charlie Cox from your support staff was incredible. My first issue was a manual Duo® shade (both day and night shades). The shades would not go down or up. It was easy to take them down off of the clips and Charlie had me send them in for service work. They are due back today at my house, just 8 working days after I sent them (including a holiday). Talk about awesome. I will have time to get it mounted again and not miss my vacation. Not only is the shade going to be fixed, but the price of repair was nowhere near as expensive as I thought it was going to be.
My second problem was with a motor driven shade in my windshield. Charlie sent me some instructions that I followed to the letter, and everything was fixed in a matter of minutes. I work in a very customer-driven business, and I’ve learned over my 20 years that its employees like Charlie Cox that make a business successful, which just shows my MCD Innovations is the best in the industry.Thanks again, and keep up the good work.
We are very happy with your product and will enjoy for years to come (since we do not plan to trade). Josh and Caleb measured on Monday. Tuesday around 3:30 pm Josh installed the three windows and at 8:10 am on Wednesday, Josh was back to install the front, door, and sides. Caleb assisted at times. Both Josh and Caleb were so considerate and knowledgeable and worked consistently with a few problems being solved by them. Very good. We also enjoyed the tour and having the 50-amp hook-up. Thanks
-Betty & Virgil T.
Our experience here at MCD was very positive. The employees are very professional, committed and very friendly. On the negative side, we were not made aware that valances might be required. We thought all minor details would be complete and we wouldn’t want to drive away without the finished woodwork. Wilson (local cabinetmaker) almost wasn’t able to fit us in. Otherwise, we are very glad we came to your factory instead of going to another MCD dealer. You get a 10. Lastly, I wish California had that southern hospitality attitude. I will recommend to others to come to McKinney, TX for their shades.
To the staff at MCD: My wife and I are quite pleased with the results of our new solar shades. The staff was very knowledgeable and conducted themselves in a professional manner. We were impressed by the fact that they took extra measures to ensure no damage occurred during the installation. Thank you so much for everything. We will certainly recommend you to our friends.
-Frank & Diane E.
The service here has been exceptional! From the office staff to the techs-Josh & Caleb, are all hardworking individuals who strive to ensure we get the best product. Their efforts to be sure each blind was put in right and working to our satisfaction was greatly appreciated! Having 50 amp service available to us was also appreciated. The tour given by Peggy was very informative and worthwhile. Our only input would be to have a seating area inside for customers when the weather outside is too cold or too warm. We are very impressed overall with how you do business here.
-Mike & Lorraine L.
Class operation. From our first contact on the phone to repair of our issues, the customer service was first rate. Great customer service (reception, appointments, & service). They not only repaired what we found problems with; but went above and repaired other shades installed incorrectly by Monaco. RV sites nice and wide. Friendly and helpful.
-Walt & Jackie J.