Product Return:

Custom products manufactured by MCD may not be returned for any reason except order entry or manufacturing errors that, in MCD’s sole determination, were MCD’s responsibility. Additionally, custom products that are in the production process, but have not shipped to the customer, cannot be canceled. All orders are final at the time of order placement along with the customer’s receipt of an order confirmation, sales order number, and/or shipping date.

To initiate a return request, the customer should Contact Us with the subject line support ticket listing the pertinent details of the order in question. MCD will then contact the customer within two (2) business days.

For more information, contact MCD Innovations:

MCD Innovations
3303 North McDonald St.
McKinney, TX 75071
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P: 800.804.1757
F: 972.542.4881